All in-stock items are usually dispatched within 5-7 working days via Royal Mail. You’ll be notified once your order is on its way.

Some of my items are made to order, which means they take a little longer - the lead time is typically 2-3 weeks and may be longer during busier periods. I’ll always aim to keep you updated on progress.

If you’re working to a deadline or hoping to receive your order sooner, please email me at sianhaythornestudio@gmail.com and I’ll do my best to help.

At the moment, we only ship within the UK. Postage is calculated at checkout based on the size and weight of your order.

I hope you love your order, but if for any reason you change your mind, we accept returns within 14 days of delivery. Please ensure all items are returned in perfect condition and in their original packaging.

Please email sianhaythornestudio@gmail.com to arrange your return.

Please note:

• Custom, personalised, and made-to-order items are non-refundable, so please check all details carefully before placing your order.
  
• Items listed under Sian Haythorne Studio - Decorative Finds are sold as seen and are non-returnable. These pieces have been chosen for their character and charm - any unique markings or imperfections are part of their story and will be noted in the product description. If you’d like more details or photos before purchasing, don’t hesitate to ask.